Welcome to the Frequently Asked Questions page. If you can’t find the answer to your enquiry here, please get in contact with the PlantNetwork Coordinator.
How do I know I have PlantNetwork membership?
If you have taken out an individual membership, you should have received a confirmation email on joining and be receiving the weekly newsletter every Thursday. You will also have access to the PlantNetwork members portal via the PlantNetwork website. If you stop receiving the newsletter or cannot login to the portal, your membership has probably ended.
If your employer has an organisational membership of PlantNetwork, you should be able to benefit from this through a linked-individual membership. A step-by-step guide is available here: https://plantnetwork.org/news/blog/my-employer-has-plantnetwork-membership-but-how-do-i-access-plantnetwork-resources/. This guide outlines how you can find out if your employer has an organisational membership and what you then need to do to obtain a linked membership.
What is my organisation’s log in?
While your organisation or garden might be a member of PlantNetwork, there is no such thing as an organisation log in. An organisational membership provides a number of individual memberships to staff, colleagues and co-workers – anyone that your organisation chooses to give access to PlantNetwork. To access resources, you will need to have your own account linked to your garden/organisation membership which you can access using your email and a password of your choice. See the next question for information on how to set this up.
My employer has PlantNetwork membership but how do I access PlantNetwork resources?
Follow the step-by-step guide available here: https://plantnetwork.org/news/blog/my-employer-has-plantnetwork-membership-but-how-do-i-access-plantnetwork-resources/. This guide outlines how you can find out if your employer has an organisational membership and what you then need to do to obtain a linked membership.
How do I log in to the PlantNetwork members portal on the website?
Provided you have a membership, you can log in via the blue ‘Log In’ button available on every PlantNetwork webpage. You can use the username you set on joining PlantNetwork or your email address. You will need to set a password – you can do this on the ‘Log In’ screen or via the password reset option. Once you have logged in, your name will appear in the top right hand corner of the website, with a drop-down menu of resources available only to members. If you wish to watch recordings of previous events and webinars, you will need to log in to access the password for the recording/s. You will also need to log in to access event discounts and free webinars when booking: we regret that we cannot offer these discounts once the booking has been made.
I can’t change my password…
The most common problem relates to ReCaptcha security, particularly the following error message but no ReCaptcha box is present:
ERROR : Please check the ReCaptcha box
We have found that using a different browser (anything other than Internet Explorer or Edge) often works. If that fails or isn’t possible, clearing the browsing history (the temporary files and cookies options) and then closing the browser before reopening frequently works, although you might need to do this more than once.
Can I let colleagues know about our organisational membership?
Yes – please do! We have a poster in Member Resources which you can print for the staff room. Encourage colleagues and coworkers to sign-up and so make the most of your organisational membership.
How can I contribute to PlantNetwork?
Try your hand at writing for the website and newsletter, producing videos, recording a podcast, joining a PlantNetwork forum – or suggest new areas for special interest groups. If we have missed out on something or there is anything you would like to get more involved in, do get in touch as we REALLY want to hear from you.