Managing and enhancing the visitor experience in botanic and historic gardens


Our gardens are important visitor attractions, both for our tourism industry and also to our local community and businesses.  The potential for increased visitor numbers, and all year round opening needs site staff and stakeholders to work together in order to balance our core aims and relevant legislation alongside our visitor offer.  How we reach, manage and engage with our visitors successfully to fully realise the values of our historic landscapes and help them enjoy and learn from our plant collections are not easy tasks.

This conference considered and discussed:

  • How we drive the visitor experience using our historic landscapes, horticulture and plant collections
  • How we measure how well we are doing and how we benchmark presentation standards
  • Balancing conservation of the historic fabric with increased needs and expectations of garden visitors
  • How we can identify and work with external organisations and partners
  • Visitor facilities – the loo and the brew
  • Visitor engagement on and off site
  • A range of case studies across heritage and botanic gardens
  • Opportunities to network and share experiences

Presentations


Welcome and introduction

Welcome and introduction

Dr Matthew Jebb, PlantNetwork Chairman
Director, National Botanic Gardens, Glasnevin


Workshop

Workshop

Pam Smith, PlantNetwork Administrator and National Trust Garden Consultant


Tours of Chatsworth

Tours of Chatsworth

Steve Porter and Faye Steer


Trentham's best decade

Trentham's best decade

Michael Walker, Head of Garden and Estate, The Trentham Estate


Links & Resources


Welcome and introduction

Welcome and introduction

Dr Matthew Jebb, PlantNetwork Chairman
Director, National Botanic Gardens, Glasnevin


Workshop

Workshop

Pam Smith, PlantNetwork Administrator and National Trust Garden Consultant


Tours of Chatsworth

Tours of Chatsworth

Steve Porter and Faye Steer


Trentham's best decade

Trentham's best decade

Michael Walker, Head of Garden and Estate, The Trentham Estate